Community Services and Development,Program & Project Management,Voluntary, Charity & Social Work
Micah Projects is a community based not-for-profit organisation with a vision to create justice and respond to injustice at the personal, social, and structural levels in church, government, business, and society. We believe that every child and adult has the right to a home, an income, healthcare, education, safety, dignity, and connection with their community of choice. Micah Projects provides a range of support and advocacy services to individuals and families.
Job Description
Home for Good
Home for Good works alongside individuals, families and children who are experiencing homelessness or who are at risk of homelessness. The program provides integrated responses that support people to resolve crisis, access safe housing, and sustain long-term housing outcomes.
Home for Good delivers a range of services including housing support, advocacy, referrals, health and wellbeing connections, and access to community services. The program works closely with government, housing providers, health services and community organisations to support people experiencing complex barriers to housing. Services are delivered within the Queensland Government Specialist Homelessness Services framework and align with Micah Projects’ commitment to social justice, trauma informed practice, and participant centred responses.
The Service Design and Improvement Lead plays a key leadership role in shaping and strengthening services that support people experiencing or at risk of homelessness. Working within a collaborative, multidisciplinary environment, you will lead service design, continuous improvement, and operational coordination across programs, ensuring responses are safe, effective, and trauma-informed. This role combines strategic thinking with hands-on leadership, supporting workforce capability, driving service innovation, managing complex and time-sensitive situations, and building strong partnerships across government and community sectors to improve outcomes for vulnerable individuals and families.
This is a permanent full time employment opportunity with salary and conditions at Level 6 of the SCHADS Award.
Desired Skills and Experience
Key Responsibilities:
Lead service design, review, and continuous improvement initiatives across programs
Provide operational leadership to ensure safe, responsive, and effective service delivery
Identify service gaps, risks, and opportunities, implementing evidence-based improvements
Build workforce capability through training, guidance, and performance support
Coordinate service delivery across teams, including after-hours operations and complex cases
Develop and maintain strong partnerships with government, housing, and community stakeholders
Monitor performance, contribute to reporting, governance, and quality assurance processes
Essential Criteria
Experience working with people experiencing homelessness or complex social needs
Strong stakeholder engagement and partnership-building skills across sectors
Demonstrated ability to analyse data and use insights to inform service improvements
High-level communication, coordination, and problem-solving skills in complex environments
Commitment to social justice, trauma-informed practice, and culturally safe approaches
More information about the role and to learn more about the key selection criteria, select the link to the Position Description.
In SEEK, click on Apply Now to access the Position Description through our careers page.
Join a well-recognised multidisciplinary organisation;
Salary Packaging option up to $15,899, increasing your take home pay (additional meals and entertainment card option up to $2,650);
Access to discounted fitness facilities through Fitness Passport for you and your family;
Access to free and confidential Employee Assistance Program;
Ongoing professional development opportunities, including further training, so you can broaden your horizons and sharpen your skillset during your time with us;
Access to other employee benefits, including Portable Long Service Leave (QLeave), supply of uniforms, and Flare benefits.
How to Apply:
If you believe that you have interest, passion, and desire to make a difference in people’s lives, please click on apply.
Please supply a Resume/CV and a covering letter/email addressing the Key Responsibilities and Essential Criteria (maximum of 2 pages), along with any other relevant documentation.
While the deadline to receive applications is Friday 24April 2026, applications will be assessed with interviews being conducted as they are received so do not delay in applying!
Micah Projects is proud to be an equal opportunity employer. We value diversity and encourage applications from people of all abilities and life experiences. We also encourage Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds to apply.
