Quality Assurance & Safety,Voluntary, Charity & Social Work
Micah Projects is a community based not-for-profit organisation with a vision to create justice and respond to injustice at the personal, social, and structural levels in church, government, business, and society. We believe that every child and adult has the right to a home, an income, healthcare, education, safety, dignity, and connection with their community of choice. Micah Projects provides a range of support and advocacy services to individuals and families.
Job Description
The Quality and Risk Team supports the implementation of Micah Projects quality management system providing and ensuring:
Support and assistance to all employees to ensure that they understand what quality and risk means at an organisation like Micah Projects and how this impacts them and what their role is in ensuring that we continue to deliver safe, quality services to vulnerable members of our community, and to promote a culture of continuous improvement.
Preparation, administration and support for audits against our quality standards, both internal and external.
Systems administration for LogiQC QMS which supports the key functional areas of the quality management system.
All employees have the correct access, and are trained, to use the system based on their user requirements.
Systematic quality document development and review to align with practice.
Coordinating registering feedback in the Feedback Register.
Monitoring of incident registration in the Incident Register.
Reporting on data recorded in the quality management system to support analysis and trending for decision making.
Maintenance of the legislative compliance register, working with leaders to be aware of, and address, legislative compliance obligations.
We're looking for a dynamic and experienced Quality and Risk Worker to support Micah Projects’ commitment to safe, high-quality services by providing practical and administrative assistance across our quality and risk systems. You’ll help maintain registers, support audits and compliance, and assist with developing documents and processes that promote continuous improvement. Working closely with staff and leaders, you’ll build confidence in managing risk and ensure our systems are accessible, effective, and contribute to a culture of safety, accountability, and learning.
This is a permanent full time employment opportunity at Level 5 of the SCHADS award.
Desired Skills and Experience
Key Responsibilities:
Provide practical and technical support to implement and embed the Micah Projects Risk Management Framework as part of the organisations Quality Management System.
Work closely with Cluster Leads to support the growth in understanding, knowledge and skill of staff to identify, assess, control and monitor risk so it can be effectively managed and reported.
Develop and provide training and support to engage with Risk Management system and processes.
Assist in the development, review and implementation of quality documents, processes and systems for quality improvement, risk management and safety.
Essential Criteria:
Knowledge or ability to gain knowledge of the relevant quality standards required to be obtained by the organisation.
Demonstrated expertise in the management of QMS software including the development and training of the workforce in the use or similar information management systems.
Effective time management and prioritisation skills.
Evidence of effectiveness of communication style, written and verbal skills, and IT competencies (including Microsoft Office and other IT systems)
Desirable:
Previous experience in the social and community services sector.
Previous experience working with Human Services Quality Standards (HSQS), ISO:9001, National Disability Insurance Scheme (NDIS), Royal Australian College of General Practitioners(RACGP) National Safety and Quality Primary and Community Healthcare Standards (NSQPCHS) and National Standards for Mental Health Services (NSMHS).
Previous experience in quality document writing and quality management systems.
More information about the role and to learn more about the key selection criteria, select the link to the Position Description.
In SEEK, click on Apply Now to access the Position Description through our careers page.
Join a well-recognised multidisciplinary organisation;
Salary Packaging option up to $15,899, increasing your take home pay (additional meals and entertainment card option up to $2,650);
Access to discounted fitness facilities through Fitness Passport for you and your family;
Access to free and confidential Employee Assistance Program;
Ongoing professional development opportunities, including further training, so you can broaden your horizons and sharpen your skillset during your time with us;
Access to other employee benefits, including Portable Long Service Leave (QLeave), supply of uniforms, and Flare benefits.
How to Apply:
If you believe that you have interest, passion, and desire to make a difference in people’s lives, please click on apply.
Please supply a Resume/CV and a covering letter/email addressing the Key Responsibilities and Essential Criteria (maximum of 2 pages), along with any other relevant documentation.
While the deadline to receive applications is Friday 24 October 2025, applications will be assessed with interviews being conducted as they are received so do not delay in applying!
Micah Projects is proud to be an equal opportunity employer. We value diversity and encourage applications from people of all abilities and life experiences. We also encourage Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds to apply.
