Intervention Worker - Crisis Accommodation Management Team
05/09/2025
03/10/2025
Permanent - Full Time
West End, Qld 4101
Community Services and Development,Voluntary, Charity & Social Work
Micah Projects is a community based not-for-profit organisation with a vision to create justice and respond to injustice at the personal, social, and structural levels in church, government, business, and society. We believe that every child and adult has the right to a home, an income, healthcare, education, safety, dignity, and connection with their community of choice. Micah Projects provides a range of support and advocacy services to individuals and families.
Job Description
Crisis Accommodation Management Team
The Crisis Accommodation Management Team supports the Immediate Housing Response (IHR) for families and individuals accommodated in motels and other emergency settings across Brisbane.
Through team integration, coordination with internal programs, and external networks, the team works to ensure quality service delivery aligned with IHR guidelines. The team plays a central role in supporting frontline staff and enhancing the consistency, responsiveness, and effectiveness of Micah Projects' IHR service model.
We are seeking a dedicated Intervention Worker to provide trauma-informed support and case coordination to individuals and families living in motels and emergency accommodation. This role focuses on building housing pathways, strengthening engagement, and supporting participants to transition from crisis settings into safe and sustainable long-term housing. Working collaboratively with internal teams, external services, and housing providers, you will play a key role in enhancing stability, wellbeing, and connection for families experiencing homelessness.
This is a permanent full time employment opportunity at Level 4 of the SCHADS Award.
Desired Skills and Experience
Key Responsibilities
To work with families who are eligible for the Immediate Housing Response (IHR) Program.
Work closely with the Housing and Homelessness Hub and other internal teams to coordinate intake and follow ups for participants.
To meet with families regularly, make appointments and ensure constant engagement and communication. Also assist families completing documentation for social housing and private rental applications.
To coordinate with other homelessness teams, motels, and emergency accommodations around vacancies and length of stays for individuals and families.
To work closely with the Real Estate Pathway workers to assist families to apply, inspect and obtain leases in the private rental market.
To work closely with families to transition from motels to long term housing outcomes, including collaborating with Rent Connect and Home Team for housing pathway planning.
Essential Criteria:
Relevant Human Services certificate, diploma or tertiary qualification and extensive experience, or a combination of experience, expertise, and competence.
Demonstrated ability to engage and build respectful, trauma-informed relationships with individuals and families experiencing housing crisis.
Strong skills in collaboration, communication, and case management, including accurate record-keeping and coordination with internal teams and external services.
Desirable:
Experience in the Human Services Sector.
Familiarity with the housing and homelessness sector and the Immediate Housing Response QLD.
More information about the role and to learn more about the key selection criteria, select the link to the Position Description.
In SEEK, click on Apply Now to access the Position Description through our careers page.
Join a well-recognised multidisciplinary organisation;
Salary Packaging option up to $15,899, increasing your take home pay (additional meals and entertainment card option up to $2,650);
Access to discounted fitness facilities through Fitness Passport for you and your family;
Access to free and confidential Employee Assistance Program;
Ongoing professional development opportunities, including further training, so you can broaden your horizons and sharpen your skillset during your time with us;
Access to other employee benefits, including Portable Long Service Leave (QLeave), supply of uniforms, and Flare benefits.
How to Apply:
If you believe that you have interest, passion, and desire to make a difference in people’s lives, please click on apply.
Please supply a Resume/CV and a covering letter/email addressing the Key Responsibilities and Essential Criteria (maximum of 2 pages), along with any other relevant documentation.
While the deadline to receive applications is Friday 3 October 2025, applications will be assessed with interviews being conducted as they are received so do not delay in applying!
Micah Projects is proud to be an equal opportunity employer. We value diversity and encourage applications from people of all abilities and life experiences. We also encourage Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds to apply.
